Frequently Asked Questions

Q: Does my pet need an appointment to be seen at your clinic?
A: Yes, we typically do everything by appointment. If you are bringing your pet in on emergency, please call us so that we can prepare for your arrival. See Emergency Information and Hospital Policy

Q: What should I do if my pet has swallowed a medication or toxic substance?
A: Call us immediately at (530) 622-8295. If it happens when our clinic is closed, contact an emergency clinic or call the Animal Poison Control Center at 1 (888) 426-4435 for the most current information and immediate assistance. The cost of their service is $65. See Emergency Information

Q: What forms of payment do you accept?
A: Cash, Check, Debit Card, Visa, MasterCard (no Discover Card or American Express) See Payment Policy

Q: Can I make payments?
A: Payment is required at the time of service. See Payment Policy

Q: At what age should I have my pet spayed or neutered?
A: Spaying or neutering can be done at approximately 6 months of age. A pre-anesthetic blood screen may be recommended prior to undergoing anesthesia and surgery if the animal is over 7 years of age. Read more about spaying and neutering

Q: What is the pre-anesthetic blood screening?
A: This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery Recommended for animals over 7 years of age.

Q: How long do the sutures stay in after my pet's surgery?
A: Procedures involving sutures require them to be removed in 10 days following the surgery (for most surgeries), unless absorbable stitches were used.

Q: Is it a good idea to let my pet have at least one litter?
A: No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you female pet spayed and your male pet neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreasing the surplus of unwanted puppies and kittens. Read more about spaying and neutering

Q: Is anesthesia safe for my pet's surgery?
A: We utilize the safest available anesthetics to provide an extra margin of safety, especially for our older or high-risk patients. Using the most modern equipment, the patient's vital signs are monitored during all anesthetic procedures.

Q: Do you board pets?
A: Unfortunately, we no longer offer boarding due to space constraints. See local Boarding and Day Care

Q: Do you do pet grooming?
A: Not at this time. See local Groomers

Q: Do you have an in-house laboratory?
A: We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We have twice daily courier services to pick up and process samples in a timely fashion. Our primary lab is IDEXX in Sacramento with other labs available as needed. Read more about our lab...

Q: Can I refill my pet's prescription online or by e-mail?
A: Not at this time. Refill requests can be made by phone or in person. To reduce your wait time, please call us a few hours ahead of time so we can have your order ready when you arrive. Read more about our in-house pharmacy and prescriptions.

Q: Do you examine and treat birds and reptiles?

A: Dr. Robinson typically does not see birds and reptiles. On occasion, he has provided medical care to rabbits, pocket pets, and other exotic pets.

Q: Do you provide wildlife exams and treatment?
A: If someone brings us wildlife in need of treatment, we take it in, access the injuries, and then call Sierra Wildlife Rescue for pick-up.


About Us


Missouri Flat Pet Clinic     4545 Missouri Flat Road     Placerville, CA 95667     530-622-8295

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